Refund policy

Política de Reembolso

We want you and your pet to be happy with every order. If something isn't right, we're here to help.

**Returns**
You can request a return within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them.

**How to Start a Return**
Contact us at [your email] with your order number and the reason for the return. We'll provide instructions on how to send the item back.

**Refunds**
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

**Damaged or Incorrect Items**
If your order arrives damaged or you received the wrong item, contact us right away with photos so we can resolve it quickly, at no extra cost to you.

**Non-Returnable Items**
For hygiene reasons, opened pet food, treats, and used grooming tools cannot be returned unless defective.

**Questions**
Reach us any time at [your email].